Refund Policy

We have a policy that “our valued customers are our assets” and we would like you to share your views on your experience by using our website and the deals we have placed in order to bring improvement and to come up to your expectations. We always want you to have a great experience with SonicSmartShop. That’s why we have the Refund Policy. If you use our products and are disappointed by your experience, we will work with you to find out the reasons and will address your concerns to make it right for you and going forward in future.

In addition, we will always honour your refund requests if a damaged or defective goods have been delivered, or specification of goods delivered do not match what you order.

We will give you a refund excluding any shipping charges within 14 days of receiving your cancellation request. However, we can delay refunding you if we haven’t received the goods or evidence that you’ve returned them.

Please do write to us on sonicsmartshop@gmail.com. Give us maximum of seven working days to ensure we satisfy you to the best of our abilities.